pkoke Privacy Policy — How Safe Is Your Data with Us

Pkoke (pkoke.best) is an internationally licensed online gaming and Sports Betting platform. This Privacy Policy has been written in English for the convenience of our Bangladeshi members and applies to the pkoke.best website and all associated services.

In this policy, "information" refers to any personally identifiable data — including your name, phone number, email, payment details, or device information. By creating an account or using pkoke, you agree to this Privacy Policy.

Pkoke collects information from you in several ways. Below is a detailed breakdown of the types of data collected and their sources:

a. Information Collected at Registration:

• Full name and date of birth
• Mobile Phone Number & Email Address
• Username and password (stored in hashed form)
• Country and City of Residence

b. Identity Verification (KYC) Information:

• Copy of national ID card or passport
• Selfie or Live Photo Verification
• Proof of address document (where applicable)

c. Transaction & Gaming Data:

• Deposit and withdrawal history
• Details of the payment method used (full card/account numbers are not stored)
• Betting & Gaming History
• Bonus claim and usage history

d. Technical Information (Automatic):

• IP Address & Device Identity
• Browser type and operating system
• Login Time & Session Details
• Click and navigation patterns on the site

Pkoke uses your information only for specific and legitimate purposes. No data is processed unnecessarily. The primary purposes are:

• Service Delivery: To create your account, process payments, manage gaming sessions, and provide customer support.
• Identity Verification: To fulfill KYC and age verification requirements as a condition of our international gaming license.
• Security & Fraud Prevention: To detect and prevent account hacking, money laundering, and bonus abuse.
• Service Improvement: To analyze usage patterns and improve the platform experience.
• Responsible Gaming: To monitor gaming behavior, identify problematic patterns, and provide support to members when needed.
• Legal Responsibility: To comply with licensing authority requirements and maintain necessary records.

Pkoke applies industry-leading standards to protect your data. Our security framework operates across multiple layers:

• AES-256 Encryption: All stored data is protected with AES-256-bit encryption — the same standard used in military and banking sectors.
• TLS 1.3 Communication: All communication between your browser and pkoke's servers is encrypted using TLS 1.3 protocol.
• Two-Factor Authentication (2FA): An additional OTP verification option is available when logging into your account.
• AI-Powered Fraud Detection: Our AI-powered system monitors every transaction in real time to detect unusual activity.
• Regular Security Audits: A full system audit is conducted by independent third-party security experts at least twice a year.
• Employee Training: All pkoke employees who handle user data are trained in data protection and bound by confidentiality agreements.

Pkoke.best uses cookies and similar technologies. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: For maintaining login sessions and security — the site cannot function without these.
• Functional Cookies: To remember your language preference, site settings, and customizations.
• Analytics Cookies: To understand which parts of the site are used most — fully anonymized.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent you from logging in to pkoke.

Pkoke does not sell your data to any third party. However, limited information may be shared in specific circumstances necessary for operating the service:

• Payment Processors: To process deposits and withdrawals, the necessary information is shared with payment gateways such as bKash, Nagad, and Rocket.
• Game Software Providers: During live gaming sessions, game providers access only limited data — strictly for the purpose of running the game.
• KYC Verification Provider: Documents may be shared with a trusted third-party verification provider for identity verification purposes.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a licensing authority.

All third parties that pkoke works with are required to adhere to pkoke's privacy standards and are not permitted to use your data for their own purposes.

Pkoke does not retain data beyond the period necessary. Retention periods depend on the type and purpose of the data:

• Active account data — retained for as long as the account remains open.
• Transaction & gaming history — up to 5 years after account closure (as required by law).
• KYC documents — up to 5 years, as required by licensing regulations.
• Technical logs (IP, session) — 90 days.
• Analytics cookie data — 1 year.

Once the retention period expires, your data is securely deleted or anonymized. If you close your account, contact-related information is removed promptly.

Under pkoke's Privacy Policy, you have several important rights. These rights are free of charge and can be exercised at any time:

Pkoke strictly does not serve anyone under the age of 18. We take special precautions to protect minors:

• Age is verified at the point of registration, and date of birth is confirmed during the KYC process.
• Any account registered by a person under the age of 18 will be cancelled and no data will be retained.
• pkoke does not knowingly collect or store any information from minors.
• If an account is suspected of belonging to a minor, it is suspended immediately.

Pkoke reserves the right to update this Privacy Policy as needed. In the event of significant changes:

• The "Last Updated" date on this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• Continued use of pkoke after any changes to this policy will be considered acceptance of the updated terms.

If you have any questions or concerns about our Privacy Policy, feel free to reach out — we're always here to help.